Careers

Would you like be a part of a whole new level of Concierge Healthcare? We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. When you join KEI, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients.

At Kovach Eye Institute, our mission is to provide the finest and most advanced vision correction and visual health available to patients throughout the Chicago  area.

The First Impressions Concierge (FIC) is responsible for facilitating the patient experience from intake to checkout. This position focuses on delivering World-Class Patient/Customer Service as patients enter our clinics or surgery center.

• Greets patients immediately as they come in with world-class positivity, friendliness, passion and a service mindset. Patients are to feel they have received the best service they have ever experienced.
• Coordinates introductions for cataract and LASIK patient consults, as well as OD referred patients efficiently and effectively to the Patient Education Consultant so the patient experiences concierge treatment from beginning to end.
• Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
• Manages the coordination of booking patient appointments
• Verifies patient demographics and insurance coverage prior to patient’s appointment.
• Assembles patient charts prior to each clinic.
• Collects any copayments due at time of patient’s appointment and be able to identify medical insurance coverage.
• Assists in patient consent processes upon check in.
• Responsible for making sure front desk and clinic lobby are immaculate to contribute to the great patient experience.
• Frequently checks in on patients to assure their patient experience has not decreased while waiting to be seen
• Possesses a collaborative team-oriented attitude

Affirmative Action/EEO statement:

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Would you like be a part of a whole new level of Concierge Healthcare? We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. When you join KEI, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients.

At Kovach Eye Institute, our mission is to provide the finest and most advanced vision correction and visual health available to patients throughout the Chicago  area.

• The Ophthalmic Technician performs a range of duties which includes preparing the patient to see the physician (preliminary exam, medical history, and testing), preparation for examination and treatment rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning and maintaining ophthalmic instruments and assisting the physicians during minor surgical and laser procedures.
• Provides primary ophthalmic care to patients and acts as clinical assistant to the physician
• Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refractions, VF test, Amslers, Muscle Testing, Pupil Examinations, Topography, OCT IOL Masters/Ascans, Optos Fundus Camera, etc.)
• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
• Accurately records all information in EMR system according to established standards and physician requirements
• Prepares patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated extraocular pressure, or blood pressure and communicating results to Attending Physician
• Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
• Readily scribes for physician
• Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures along with complying with legal regulations
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues
• Performs set standard number of patient work-ups based on established times while maintaining quality of customer service
• Possesses a collaborative team-oriented attitude
• Possesses strong organizational skills
• Exhibits strong ability to be proactive and take initiative
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals

Travel required:

• Frequent travel between multiple Chicagoland locations is to be expected (Elmhurst, South Barrington, Naperville, and Lincolnwood)

Required Education and Experience:

• Associates degree or equivalent
• 1-3 years of ophthalmic clinical experience
• COA credentials
• Proficient in computers and relevant software applications and practice management technology
• Knowledge of customer service principles and practices

Preferred Experience:

• Customer Service/Concierge experience
• Cash pay healthcare practice experience
• Ophthalmic/Optometric background
• Spanish or Polish Speaking

Schedule:

• Monday – Friday & 2 Saturdays per month

Affirmative Action/EEO statement:

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.