Careers - Kovach Eye Institute
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Careers

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.The Medical Receptionist is responsible for facilitating the patient experience from intake to checkout. This position focuses on delivering World-Class Patient/Customer Service as patients enter our clinic.  
  • Greets patients immediately as they come in with world-class positivity, friendliness, passion and a service mindset. Patients are to feel they have received the best service they have ever experienced.
  • Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
  • Manages the coordination of booking patient appointments, answering phones and/or patient questions
  • Responsible for authorizing and submitting claims to VSP for exams and performs any subsequent billing responsibilities
  • Responsible for pre-testing of patients on an as needed basis includes:
  1. Auto-refraction
  2. Non-contact tonometry
  3. OCT and retinal photography
  4. Humphrey visual field testing
  5. Insertion/removal training for new contact lens wearers
  • Collects any copayments due at time of patient’s appointment and be able to identify medical insurance coverage.
  • Responsible for making sure front desk and clinic lobby are immaculate to contribute to the great patient experience.
  • Owns the patience check in and check out experience
    Competencies:
  • Demonstrates exceptional reliability and punctuality
  • Exceptional verbal and written communication skills in order to establish excellent rapport with our patients, doctors, fellow employees, practice manager, and business contacts
  • Excellent interpersonal and customer service skills
  • Ability to prioritize and handle a variety of tasks with proven flexibility
  • Possesses a very professional, positive appearance and apparel
  • Excellent organizational skills with keen attention to detail
  • Demonstrated ability to work both independently and on a team
  Required Education and Experience:
  • High School Diploma or equivalent
  • Medical Industry Experience
  • Strong computer skills
  Preferred Experience:
  • EMR Systems
  Affirmative Action/EEO statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.    

Employment Application

Summary/objective:

Are you interested in joining a comprehensive, state-of-the art ophthalmic practice where you can help patients regain and restore their vision?  We have a great opportunity which will allow you to use your Medical Biller experience while being a part of a growing organization. The Medical Biller will utilize their excellent organizational skills and attention to detail to effectively calculate and bill out charges to insurance companies.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Proficient knowledge CPT/ICD-10 codes and modifiers
  • Accurately and timely bill out charges to insurance companies
  • Prompt completion of insurance verification and prior authorizations
  • Posts Payments in a timely manner
  • Experience with Medicare, Medicaid & Commercial Insurance
  • Exhibits strong commitment to excellence, willing to go “the extra mile” for patients and coworkers
  • Demonstrates empathic bedside manner comfortably interacting both face to face and over the phone with patients and their family members answering questions about their bills
  • Understands the importance of maintaining HIPAA compliant confidentiality
  • Demonstrates the ability to exercise a high degree of diplomacy and tact fostering a positive attitude
  • Fosters respect, positivity, and a high degree of professionalism when interacting with physicians, patients and insurance company
  • Monitors accounts receivable
  • Maintains Patient Assistance Enrollment Program
  • Manages Patient Collections 

Competencies:

  • Excellent verbal and written communication skills with Clinical Supervisors
  • Excellent interpersonal and customer service skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function independently and well in a high-paced and at times stressful environment.
  • Ability to prioritize and handle a variety of tasks with proven flexibility
  • Excellent time management skills and attention to detail

Supervisory Responsibilities:

  • None

Required Education:

  • High school diploma or equivalent

Preferred Experience:

  • Ophthalmic Background
  • Certified Biller
  • Working knowledge of Medical Billing

Employment Application

Overview:

  • Would you like to join one of the fastest growing Ophthalmic practices in Chicagoland? Would you like be a part of a whole new level of Concierge Healthcare? Kovach Eye Institute (KEI) is looking for Superstars!Due to our exponential growth and new locations opening we have an open position for Patient Education Consultant. This position is pivotal in KEI’s goal of providing a second-to-none amazing patient experience.Our mission is the relentless pursuit of providing the finest and most advanced vision correction and visual health available today along with a patient experience that is absolutely World-Class.We currently provide Refractive & LASIK Procedures, Laser Cataract Surgery, Oculoplastics, Cosmetic Services, Glaucoma and Retina Care.Interview today to see if you have the personality, attitude, skills and drive to join Chicagoland’s number one eyecare provider.Generous compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included.  Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The Patient Education Consultant (PEC) has the primary responsibility for educating patients on the various advanced technology options relating to cataract surgery and LASIK procedures for KEI while additionally owning the patient experience. The PEC serves as a primary point of contact for all Premium Cataract, LASIK, and OD referred cataract and LASIK consultations. The PEC will also work closely with the external sales team (OD Liaison) to make sure all OD referred patients receive an excellent patient experience.
    • Meets with all potential Premium/Refractive/Lasik patients in the KEI Clinics to present and explain our advanced vision solutions
    • Effectively assist patients in their decision-making process
    • Prepares all quotes and paperwork necessary for cataract surgery and/or LASIK
    • Takes ownership of the patient experience as it relates to greeting the patient, establishing rapport with the patient, educating the patient, performing a collaborative discovery with the patient regarding their vision needs, and works to secure a strong surgeon recommendation(s) for the patient
    • Interfaces with surgical scheduling, billing processes, and OD referral patients so the ensuring exceptional patient experience
    • Maintains records of completed transactions and patient treatments.
    • Manages the follow-up process by reaching out to potential patients who have already expressed an interest in KEI advanced technology to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed treatment.
      Competencies
    • Excellent verbal and written communication skills
    • Excellent interpersonal and customer service skills
    • An outgoing and confident approach
    • Excellent time management skills with a proven ability to meet deadlines
    • Ability to function independently and well in a high-paced and at times stressful environment.
      • Ability to prioritize and handle a variety of tasks with proven flexibility
      • Possesses a persuasive mindset and is self-motivated
      • Excellent patient advocacy skills
      Supervisory responsibilities
    • None
        Travel required
    • Frequent travel between multiple Chicagoland offices is expected
      Required education and experience
    • High school diploma or equivalent
    • Medical industry experience
    • Strong clinical background
      Preferred Experience
    • Spanish Speaking
    • Ophthalmic Background
    • Customer Service/Concierge experience is a plus
        Affirmative Action/EEO statement   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

Employment Application

   

Overview:

Would you like to join one of the fastest growing Ophthalmic practices in Chicagoland? Would you like be a part of a whole new level of Concierge Healthcare? Kovach Eye Institute (KEI) is looking for Superstars! Due to our exponential growth and new locations opening we have an open position for a Surgical Coordinator. This position is pivotal in KEI’s goal of providing a second-to-none amazing patient experience. Our mission is the relentless pursuit of providing the finest and most advanced vision correction and visual health available today along with a patient experience that is absolutely World-Class. We currently provide Refractive & LASIK Procedures, Laser Cataract Surgery, Oculoplastics, Cosmetic Services, Glaucoma and Retina Care. Interview today to see if you have the personality, attitude, skills and drive to join Chicagoland’s number one eyecare provider. Generous compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included. Surgical Coordinator- Full Time The Surgical Coordinator works directly with surgery center(s) & Hospitals to maximize all surgical schedules for the Surgeons and meets with our surgical facility partners quarterly determine opportunities for improvement. Communication with facilities includes releasing and reallocating block time as necessary to maximize the surgical schedule. Works with financial manager to ensure surgical billing is accurate and reconciled on a monthly basis focusing on Femto Second, ORA, premium technology and Lasik utilization. Additional works with other managers to close underutilized surgical blocks and open appropriate clinical schedules.   Key Responsibilities
        • Intake of surgical packets from Patient Coordinators, review of surgical plan by surgeon
        • Send surgical reservation to hospital/surgery centers
        • Ensures all pre-operative measurements are correct in EHR • Ensures all medications and supplies are ordered for required surgeries (lenses, tissue, ICL, injectors, equipment)
        • Runs Toric calculations • Enter ORA information
        • Ensures lenses are selected by surgeon in a timely manner and enters lens power into Compulink
        • Collaborate with Patient Coordinators to identify information needed for surgery.
        • Prepares surgical orders with clinical data for surgeons to complete, sign, and deliver orders to facility
        • Communicates any changes in treatment plan to optometrists when complications occur in surgery
        • Works with Optometrist office to obtain missing information required for surgery
        • Completes infection control reports for all surgeons and returns them to the facility
        • Ensures prescriptions are sent to the pharmacy for all patients if not done by referring OD
        • Monitors Fresh Desk and assists with co-management payment process with Optometrists
        • Collaborate with other managers to close unfilled surgical sessions and open appropriate clinic sessions
        • Work with vendors to arrange training for new products or new surgeons
        • Subject matter expert on equipment available at surgical centers and hospitals
        • Work collaboratively with KEI staff, management team and doctors as well as OSCI staff
        • Ensures authorization for appropriate treatment obtained by billing prior to surgery
        • Quality checking records for accuracy of documentation • Collect and posts payments for surgery
        • Other duties as assigned
Requirements
        • Ophthalmology experience (2yrs)
        • Surgical knowledge
        • Basic Computer Knowledge
        • Multi-tasking
Job Type: Full-time

Overview:

Are you interested in joining a comprehensive, state-of-the-art eye care practice where you can help patients regain and restore their vision? We have a great opportunity which will allow you to use your healthcare experience while being part of a growing organization. We are looking for an individual for our office locations Elmhurst, Naperville, South Barrington and Lincolnwood. The days and times of the position vary Monday-Friday and some Saturday mornings. Competitive compensation package is included for the position.

Requirements:

      • A high school diploma or equivalency
      • At least 2 years satisfactory work experience under an Ophthalmologist’s supervision
      • A successful completion of an accredited program for Ophthalmic Technicians (preferred but not required) COT, COA, OSC
      • Must be willing to become certified Joint Commission on Allied Health Personnel in Ophthalmology
      • Scribe knowledge
      • Ability to work in a fast pace environment
      • Surgical knowledge
      • Familiar with EHR & E-Scribing
      • Basic computer knowledge
      • Multi-taking prioritization.
      • Bi-lingual (Spanish)
      • Retina Experience Preferred

Do you exhibit the following characteristics:

  • Comfortable interacting with physicians, patients, patients’ families and fellow co-workers.
  • Exhibiting a passion for excellent customer service
  • Demonstrating a positive attitude with excellent interpersonal skills both face-to-face and over the telephone
  • Interacting with patients using a high level of respect and professionalism
  • Using judgment to decipher the urgency of a situation

Day-to-Day Jobs Include:

  • Properly assisting the doctor in patient care
  • Performing technical workups and special testing
  • Efficiently and accurately acquiring patient history prior to seeing the doctor
  • Communicating with patients regarding follow-up care, surgeries, procedures, changes in appointment times, possible symptoms, surgery scheduling, etc.
  • Maintaining and cleaning all equipment used throughout the day
  • Returning phone calls to patients and pharmacies in a timely manner
  • Aid surgeons and surgical team in minor procedures.
  • Accurately performing the following tests: Refractions, Lensometry, Tonometry, Visual fields, Amslers, Muscle testing, Pupil Exams, Topography, OCT, IOL Masters/Ascans, Optos Fundus Camera
  • Readily scribing for doctor

Job Type:

  • Full-time

Employment Application

 

Employment Application

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630-833-9621 locations request an appointment patient registration LASIK Special