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Careers

Would you like to join one of the fastest growing Ophthalmic practices in Chicagoland?

Kovach Eye Institute (KEI) is looking for Superstars!

Our mission is the relentless pursuit of providing the finest and most advanced vision correc9on and visual health available today along with a patient experience that is absolutely World-Class.

We currently provide Refractive & LASIK Procedures, Laser Cataract Surgery, Oculoplastics, Cosmetic Services, Glaucoma and Retina Care.

Interview today to see if you have the personality, attitude, skills and drive to join Chicagoland’s number one eye-care provider. Generous compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included.

Ophthalmic Technician / Scribe

Would you like be a part of a whole new level of Concierge Healthcare? We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. When you join KEI, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients. Kovach Eye Institute’s mission is the relentless pursuit of providing the finest and most advanced vision correction and visual health available today along with a patient experience that is absolute World-Class. Fantastic compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Kovach Eye Institute, the premier provider of ophthalmic care in Chicagoland, is seeking an experienced Ophthalmic Technician and Scribe for our office locations in Elmhurst, Naperville, South Barrington and Lincolnwood.

The Ophthalmic Technician performs a range of duties which includes preparing the patient to see the physician (preliminary exam, medical history, and testing), preparation for examination and treatment rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning and maintaining ophthalmic instruments and assisting the physicians during minor surgical and laser procedures.

  • Provides primary ophthalmic care to patients and acts as clinical assistant to the physician
  • Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refractions, VF test, Amslers, Muscle Testing, Pupil Examinations, Topography, OCT IOL Masters/Ascans, Optos Fundus Camera, etc.)
  • Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
  • Accurately records all information in EMR system according to established standards and physician requirements
  • Prepares patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated extraocular pressure, or blood pressure and communicating results to Attending Physician
  • Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
  • Readily scribes for physician
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures along with complying with legal regulations
  • Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues
  • Performs set standard number of patient work-ups based on established times while maintaining quality of customer service
  • Possesses a collaborative team-oriented attitude
  • Possesses strong organizational skills
  • Exhibits strong ability to be proactive and take initiative
  • Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals

Competencies:

  • Exceptional verbal and written communication skills in order to establish excellent rapport with our patients.
  • Excellent interpersonal and customer service skills
  • Ability to function independently and well in a high-paced and at times stressful environment.
  • Ability to prioritize and handle a variety of tasks with proven flexibility

Travel required

  • Frequent travel between multiple Chicagoland locations is to be expected

Required Education and Experience:

  • Minimum 1 year of relevant experience and/or training, or equivalent combination of education and experience
  • Strong knowledge of medical office procedures
  • Proficient in computers and relevant software applications and practice management technology
  • Knowledge of customer service principles and practices

Preferred Experience:

  • Customer Service/Concierge experience
  • Cash pay healthcare practice experience
  • Ophthalmic/Optometric background
  • Spanish or Polish Speaking

Schedule:

Monday – Friday & 2 Saturdays per month

Affirmative Action/EEO statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Call Center Manager

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Kovach Eye Institute, the premier provider of ophthalmic care in Chicagoland, is seeking an experienced professional Call Center Manager for our centralized call center in Elmhurst, IL.

The Call Center Manager is responsible for facilitating a positive patient experience by ensuring all inquiries are responded to efficiently and with the highest quality, as evident by consistently surpassing established metrics. A successful manager will accomplish this by managing day-to-day activities and performing continuous process improvement and training activities.

  • Ability to resolve escalated inquiries and improve call triage process
  • Complete, track, and manage all time management activities in a timely manner
  • Reviews daily, weekly, and/or monthly reports to identify and report trends, as well as, improve actions to resolve them
  • Proven track record of creating and leading high performing call center teams
  • As interdepartmental workflows are identified, addresses the appropriate department manager to discuss issues and develop solutions. Once a course of action has been identified, implements the necessary changes into the daily workflow of the department
  • Monitors the service levels of the department including; number of lost calls answered within 30 seconds, percent of calls abandoned, etc. and makes staffing level adjustments as appropriate
  • Oversees all special and on-going projects including, but not limited to, Retention, Continuity of Care, call monitoring, etc.
  • Responsible for effective utilization of professional customer service.
  • A key responsibility of this position is to support and maintain the professional development of employees to increase productivity.
  • Monitor key performance indicators, perform root cause analysis, and implement corrective action plans.
  • Identify, design, and execute training for new and changed processes and new employees
  • Provide on-call support as needed
  • Provide day to day guidance and escalation for frontline patient issues
  • Writes and conducts performance reviews

Support Functions

  • Answers up to 100+ inbound calls per day and greets patients immediately with world-class positivity, friendliness, passion and a service mindset. Patients are to feel they have received the best service they have ever experienced
  • Conducts outbound calls to schedule appointments from referring optometrists or primary care physicians with a kind, professional demeanor
  • Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
  • Manages the coordination of booking patient appointments
  • Accurately assesses the caller’s needs and responds using appropriate judgement to ensure resolution of the caller’s inquiry or issue or by escalating the call to practice managers, patient consultants or other departments as applicable
  • Exhibits a high degree of personal integrity and sensitivity to private patient health information and by maintaining strict confidentiality.
  • Possesses a collaborative team-oriented attitude

Competencies:

  • Exceptional verbal and written communication skills in order to establish excellent rapport with our patients. 
  • Excellent interpersonal and customer service skills
  • Ability to function independently and well in a high-paced and at times stressful environment.
  • Ability to prioritize and handle a variety of tasks with proven flexibility
  • Basic understanding of medical collections, billing and/or medical insurance

Travel required

  • None

Required Education and Experience:

  • Bachelor’s degree
  • 3-5 years of Call Center Management Experience
  • Medical Industry Experience
  • Strong computer and typing skills

Preferred Experience:

  • Customer Service/Concierge experience
  • Cash pay healthcare practice experience
  • Ophthalmic/Optometric background
  • Spanish or Polish Speaking
  • EMR Experience

Hours/Schedule:

Monday – Friday 8:30am – 5:30pm

2 Saturdays per month

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The First Impressions Concierge (FIC) is responsible for facilitating the patient experience from intake to checkout. This position focuses on delivering World-Class Patient/Customer Service as patients enter our clinics or surgery center.

  • Greets patients immediately as they come in with world-class positivity, friendliness, passion and a service mindset. Patients are to feel they have received the best service they have ever experienced.
  • Coordinates introductions for cataract and LASIK patient consults, as well as OD referred patients efficiently and effectively to the Patient Education Consultant so the patient experiences concierge treatment from beginning to end.
  • Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
  • Manages the coordination of booking patient appointments
  • Verifies patient demographics and insurance coverage prior to patient’s appointment.
  • Assembles patient charts prior to each clinic.
  • Collects any copayments due at time of patient’s appointment and be able to identify medical insurance coverage.
  • Assists in patient consent processes upon check in.
  • Responsible for making sure front desk and clinic lobby are immaculate to contribute to the great patient experience.
  • Frequently checks in on patients to assure their patient experience has not decreased while waiting to be seen
  • Possesses a collaborative team-oriented attitude

Competencies:

  • Exceptional verbal and written communication skills in order to establish excellent rapport with our patients. 
  • Excellent interpersonal and customer service skills
  • Ability to function independently and well in a high-paced and at times stressful environment.
  • Ability to prioritize and handle a variety of tasks with proven flexibility
  • Possesses a very professional, positive appearance and apparel

Travel required

  • Frequent travel between multiple Chicagoland offices is expected

Required Education and Experience:

  • High School Diploma or equivalent
  • Medical Industry Experience
  • Strong computer and typing skills

Preferred Experience:

  • Customer Service/Concierge experience
  • Cash pay healthcare practice experience
  • Ophthalmic background
  • Leadership experience
  • Spanish or Polish Speaking

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employment Application

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630-833-9621 locations request an appointment patient registration LASIK Special