Careers

Ophthalmic Technician / Scribe

Would you like be a part of a whole new level of Concierge Healthcare? We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. When you join KEI, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients. Kovach Eye Institute’s mission is the relentless pursuit of providing the finest and most advanced vision correction and visual health available today along with a patient experience that is absolute World-Class. Fantastic compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Kovach Eye Institute, the premier provider of ophthalmic care in Chicagoland, is seeking an experienced Ophthalmic Technician and Scribe for our office locations in Elmhurst, Naperville, South Barrington and Lincolnwood.

The Ophthalmic Technician performs a range of duties which includes preparing the patient to see the physician (preliminary exam, medical history, and testing), preparation for examination and treatment rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning and maintaining ophthalmic instruments and assisting the physicians during minor surgical and laser procedures.

• Provides primary ophthalmic care to patients and acts as clinical assistant to the physician
• Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refractions, VF test, Amslers, Muscle Testing, Pupil Examinations, Topography, OCT IOL Masters/Ascans, Optos Fundus Camera, etc.)
• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
• Accurately records all information in EMR system according to established standards and physician requirements
• Prepares patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated extraocular pressure, or blood pressure and communicating results to Attending Physician
• Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
• Readily scribes for physician
• Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures along with complying with legal regulations
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues
• Performs set standard number of patient work-ups based on established times while maintaining quality of customer service
• Possesses a collaborative team-oriented attitude
• Possesses strong organizational skills
• Exhibits strong ability to be proactive and take initiative
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals

Competencies:

• Exceptional verbal and written communication skills in order to establish excellent rapport with our patients.
• Excellent interpersonal and customer service skills
• Ability to function independently and well in a high-paced and at times stressful environment.
• Ability to prioritize and handle a variety of tasks with proven flexibility

Travel required

• Frequent travel between multiple Chicagoland locations is to be expected

Required Education and Experience:

• Minimum 1 year of relevant experience and/or training, or equivalent combination of education and experience
• Strong knowledge of medical office procedures
• Proficient in computers and relevant software applications and practice management technology
• Knowledge of customer service principles and practices

Preferred Experience:

• Customer Service/Concierge experience
• Cash pay healthcare practice experience
• Ophthalmic/Optometric background
• Spanish or Polish Speaking

Schedule:

Monday – Friday & 2 Saturdays per month

Affirmative Action/EEO statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.