Careers - Kovach Eye Institute
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Careers

  • Would you like be a part of a whole new level of Concierge Healthcare? We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. When you join KEI, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients. Kovach Eye Institute’s mission is the relentless pursuit of providing the finest and most advanced vision correction and visual health available today along with a patient experience that is absolute World-Class. Fantastic compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.The First Impressions Concierge (FIC) is responsible for facilitating the patient experience from intake to checkout. This position focuses on delivering World-Class Patient/Customer Service as patients enter our clinics or surgery center.
    • Greets patients immediately as they come in with world-class positivity, friendliness, passion and a service mindset. Patients are to feel they have received the best service they have ever experienced.
    • Coordinates introductions for cataract and LASIK patient consults, as well as OD referred patients efficiently and effectively to the Patient Education Consultant so the patient experiences concierge treatment from beginning to end.
    • Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
    • Manages the coordination of booking patient appointments
    • Verifies patient demographics and insurance coverage prior to patient’s appointment.
    • Assembles patient charts prior to each clinic.
    • Collects any copayments due at time of patient’s appointment and be able to identify medical insurance coverage.
    • Assists in patient consent processes upon check in.
    • Responsible for making sure front desk and clinic lobby are immaculate to contribute to the great patient experience.
    • Frequently checks in on patients to assure their patient experience has not decreased while waiting to be seen
    • Possesses a collaborative team-oriented attitude
      Competencies:
    • Exceptional verbal and written communication skills in order to establish excellent rapport with our patients.
    • Excellent interpersonal and customer service skills
    • Ability to function independently and well in a high-paced and at times stressful environment.
    • Ability to prioritize and handle a variety of tasks with proven flexibility
    • Possesses a very professional, positive appearance and apparel
    Travel required
    • Frequent travel between multiple Chicagoland offices is expected
      Required Education and Experience:
    • High School Diploma or equivalent
    • Medical Industry Experience
    • Strong computer and typing skills
      Preferred Experience:
    • Customer Service/Concierge experience
    • Cash pay healthcare practice experience
    • Ophthalmic background
    • Leadership experience
    • Spanish or Polish Speaking
      Affirmative Action/EEO statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

Employment Application

Summary/objective:

Are you interested in joining a comprehensive, state-of-the art ophthalmic practice where you can help patients regain and restore their vision?  We have a great opportunity which will allow you to use your Medical Biller experience while being a part of a growing organization. The Medical Biller will utilize their excellent organizational skills and attention to detail to effectively calculate and bill out charges to insurance companies.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Proficient knowledge CPT/ICD-10 codes and modifiers
  • Accurately and timely bill out charges to insurance companies
  • Prompt completion of insurance verification and prior authorizations
  • Posts Payments in a timely manner
  • Experience with Medicare, Medicaid & Commercial Insurance
  • Exhibits strong commitment to excellence, willing to go “the extra mile” for patients and coworkers
  • Demonstrates empathic bedside manner comfortably interacting both face to face and over the phone with patients and their family members answering questions about their bills
  • Understands the importance of maintaining HIPAA compliant confidentiality
  • Demonstrates the ability to exercise a high degree of diplomacy and tact fostering a positive attitude
  • Fosters respect, positivity, and a high degree of professionalism when interacting with physicians, patients and insurance company
  • Monitors accounts receivable
  • Maintains Patient Assistance Enrollment Program
  • Manages Patient Collections 

Competencies:

  • Excellent verbal and written communication skills with Clinical Supervisors
  • Excellent interpersonal and customer service skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function independently and well in a high-paced and at times stressful environment.
  • Ability to prioritize and handle a variety of tasks with proven flexibility
  • Excellent time management skills and attention to detail

Supervisory Responsibilities:

  • None

Required Education:

  • High school diploma or equivalent

Preferred Experience:

  • Ophthalmic Background
  • Certified Biller
  • Working knowledge of Medical Billing

Employment Application

 
Would you like to join one of the fastest growing Ophthalmic practices in Chicagoland? Would you like be a part of a whole new level of Concierge Healthcare?   Kovach Eye Institute (KEI) is looking for Superstars!   Due to our exponential growth and new locations opening we have an open position for Marketing & Professional Relations Manager. This position is pivotal in KEI’s goal of providing a second-to-none amazing patient experience.   Our mission is the relentless pursuit of providing the finest and most advanced vision correction and visual health available today along with a patient experience that is absolutely World-Class.   We currently provide Refractive & LASIK Procedures, Laser Cataract Surgery, Oculoplastic, Cosmetic Services, Glaucoma and Retina Care.   Interview today to see if you have the personality, attitude, skills and drive to join Chicagoland’s number one eyecare provider.   Generous compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included.     Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   The Marketing & Professional Relations Manager will be responsible for developing, implementing and executing strategic marketing plans in order to attract potential patients and retain existing ones. The Marketing & Professional Relations Manager will oversee all marketing initiatives to shape and grow the KEI brand. The manager will use their impeccable business and marketing leadership to implement tactics to drive brand awareness and support business growth and patient referrals.  
  • Advocates and represents the practice to referring physicians and allies of the group
  • Collaborates with the Marketing Director on marketing calendar events
  • Leads the creation of copy, proofreads and edits copy for various marketing channels, ensuring consistent voice
  • Ensures proper formatting and editing of a range of marketing pieces and internal documents
  • Manages production and helps set up printing and distribution of marketing materials to all end users, creates materials; some light graphic design work
  • Oversees the ordering of department supplies (including office supplies)
  • Manages e-newsletter distribution; monitors distribution lists
  • Updates and maintains marketing database
  • Manages website content for updates to promotions and dates
  • Creates presentations, including proposals, slide decks, and videos
  • Leads all promotional activities and including the organization of events in conjunction with Marketing Director
  • Track existing marketing campaigns to completion and report on results
  • Learn and understand company’s value proposition and brand to help integrate into marketing collateral, website and social media platforms.
  • Special projects as assigned by Marketing Director
  Competencies
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent attention to detail with strong organizational skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function independently and well in a high-paced and at times stressful environment.
  • Ability to prioritize and handle a variety of tasks with proven flexibility
  • Excellent collaboration skills with proven ability to work in a team-oriented environment
  • Strong interpersonal skills with friendly, outgoing disposition
  Supervisory responsibilities
  • Manages and coordinates marketing and creative staff
    Travel required
  • Some travel between multiple Chicagoland offices is expected
  Required education and experience
  • High school diploma or equivalent
  • Strong knowledge of available social media tools and platforms
  • Strong computer skills; working knowledge of Microsoft Excel, Word, and PowerPoint, with ability to learn internal database programs
  • Proficient in InDesign, Photoshop and other Adobe suite as needed
    Preferred Experience
  • Bachelor’s degree in marketing, marketing communication, graphic communication preferred
  • 3-5 years previous experience in sales and marketing; ophthalmology experience a plus
  • Spanish Language Proficiency
  • Polish Language Proficiency
    Affirmative Action/EEO statement   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.    

Employment Application

Overview:

  • Would you like to join one of the fastest growing Ophthalmic practices in Chicagoland? Would you like be a part of a whole new level of Concierge Healthcare? Kovach Eye Institute (KEI) is looking for Superstars!Due to our exponential growth and new locations opening we have an open position for Patient Education Consultant. This position is pivotal in KEI’s goal of providing a second-to-none amazing patient experience.Our mission is the relentless pursuit of providing the finest and most advanced vision correction and visual health available today along with a patient experience that is absolutely World-Class.We currently provide Refractive & LASIK Procedures, Laser Cataract Surgery, Oculoplastics, Cosmetic Services, Glaucoma and Retina Care.   Interview today to see if you have the personality, attitude, skills and drive to join Chicagoland’s number one eyecare provider.   Generous compensation, full benefits package, advancement opportunity, and an exciting fast paced work environment are all included.     Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   The Patient Education Consultant (PEC) has the primary responsibility for educating patients on the various advanced technology options relating to cataract surgery and LASIK procedures for KEI while additionally owning the patient experience. The PEC serves as a primary point of contact for all Premium Cataract, LASIK, and OD referred cataract and LASIK consultations. The PEC will also work closely with the external sales team (OD Liaison) to make sure all OD referred patients receive an excellent patient experience.
    • Meets with all potential Premium/Refractive/Lasik patients in the KEI Clinics to present and explain our advanced vision solutions
    • Effectively assist patients in their decision-making process
    • Prepares all quotes and paperwork necessary for cataract surgery and/or LASIK
    • Takes ownership of the patient experience as it relates to greeting the patient, establishing rapport with the patient, educating the patient, performing a collaborative discovery with the patient regarding their vision needs, and works to secure a strong surgeon recommendation(s) for the patient
    • Interfaces with surgical scheduling, billing processes, and OD referral patients so the ensuring exceptional patient experience
    • Maintains records of completed transactions and patient treatments.
    • Manages the follow-up process by reaching out to potential patients who have already expressed an interest in KEI advanced technology to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed treatment.
      Competencies
    • Excellent verbal and written communication skills
    • Excellent interpersonal and customer service skills
    • An outgoing and confident approach
    • Excellent time management skills with a proven ability to meet deadlines
    • Ability to function independently and well in a high-paced and at times stressful environment.
    • Ability to prioritize and handle a variety of tasks with proven flexibility
    • Possesses a persuasive mindset and is self-motivated
    • Excellent patient advocacy skills
      Supervisory responsibilities
    • None
        Travel required
    • Frequent travel between multiple Chicagoland offices is expected
      Required education and experience
    • High school diploma or equivalent
    • Medical industry experience
    • Strong clinical background
      Preferred Experience
    • Spanish Speaking
    • Ophthalmic Background
    • Customer Service/Concierge experience is a plus
        Affirmative Action/EEO statement   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

Employment Application

Overview:

Are you interested in joining a comprehensive, state-of-the-art eye care practice where you can help patients regain and restore their vision? We have a great opportunity which will allow you to use your healthcare experience while being part of a growing organization. We are looking for an individual for our office locations Elmhurst, Naperville, South Barrington and Lincolnwood. The days and times of the position vary Monday-Friday and some Saturday mornings. Competitive compensation package is included for the position.

Requirements:

  • A high school diploma or equivalency
  • At least 2 years satisfactory work experience under an Ophthalmologist’s supervision
  • A successful completion of an accredited program for Ophthalmic Technicians (preferred but not required) COT, COA, OSC
  • Must be willing to become certified Joint Commission on Allied Health Personnel in Ophthalmology
  • Scribe knowledge
  • Ability to work in a fast pace environment
  • Surgical knowledge
  • Familiar with EHR & E-Scribing
  • Basic computer knowledge
  • Multi-taking prioritization.
  • Bi-lingual (Spanish)
  • Retina Experience Preferred

Do you exhibit the following characteristics:

  • Comfortable interacting with physicians, patients, patients’ families and fellow co-workers.
  • Exhibiting a passion for excellent customer service
  • Demonstrating a positive attitude with excellent interpersonal skills both face-to-face and over the telephone
  • Interacting with patients using a high level of respect and professionalism
  • Using judgment to decipher the urgency of a situation

Day-to-Day Jobs Include:

  • Properly assisting the doctor in patient care
  • Performing technical workups and special testing
  • Efficiently and accurately acquiring patient history prior to seeing the doctor
  • Communicating with patients regarding follow-up care, surgeries, procedures, changes in appointment times, possible symptoms, surgery scheduling, etc.
  • Maintaining and cleaning all equipment used throughout the day
  • Returning phone calls to patients and pharmacies in a timely manner
  • Aid surgeons and surgical team in minor procedures.
  • Accurately performing the following tests: Refractions, Lensometry, Tonometry, Visual fields, Amslers, Muscle testing, Pupil Exams, Topography, OCT, IOL Masters/Ascans, Optos Fundus Camera
  • Readily scribing for doctor

Job Type:

  • Full-time

Employment Application

 

Employment Application

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630-833-9621 locations request an appointment patient registration LASIK Special